WhatsApp Chatbot AI: How Custom Bots Answer, Qualify, and Hand Off

Video transcript

The article explains how WhatsApp chatbot AI answers messages, qualifies leads, and hands conversations to people.

A WhatsApp chatbot AI reads incoming messages with a language model. It works out what the customer wants and answers or acts on its own. It needs a connection, a model, and allowed actions.

The standard app and click-to-chat links cannot send automated replies. The API gives a verified profile, webhooks, and a review process. That review limits spam, so outbound templates follow Meta rules.

A ready-made builder repeats scripted answers. A custom build reaches orders, customer systems, or calendar.

Most businesses hand over three jobs first. The bot answers repeat questions, qualifies leads, and routes to a person. Qualification tags and routes contacts before a person joins.

Scope sets timeline and cost, including systems reached and data quality. Each added customer system, inventory feed, or scheduling tool multiplies the work. Track resolved conversations, qualified leads, and speed of first reply.

The full details are in the article.